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Public sector and citizens
A web platform for reporting and tracking the resolution of citizens’ utility problems.
Problem
A citizen calls three numbers to report a pothole or a broken street light. Nobody knows whether it was forwarded, who is fixing it or when.
Solution
Sistem 48 is a web platform for fast, efficient and transparent reporting and tracking of utility problems. Users enter the details through a simple interface, the system generates a confirmation, and in the report overview the citizen tracks the status and sees when and how the problem was solved.
Through its organisation and transparency, Sistem 48 improves communication between citizens and the municipal services.
Modules
Location, category, description, photo.
Report number and notification to the citizen.
Responsible service, assignee and response deadline.
Real-time status, statistics by category and service.
How it works
The citizen enters the problem and location.
The system confirms receipt automatically.
The service receives a task with a deadline.
The citizen sees when and how it was resolved.
Screenshots
Cloud or on-premise
All B-ONE products run in the cloud or on your own infrastructure and are database-independent.
Citizen data protection
Minimal data, role-based access
Customers
Questions and answers
The name reflects the goal of giving the citizen a response from the responsible service within 48 hours of the report.
The platform is a mobile-friendly web application and works without installation.
Solutions
A bundle for municipalities: LARIS + B-DOC + Sistem 48 + PERPER. One partner for all departments, from the counter to the mayor’s office.
Sistem 48 in Kotor and Tuzi: report with map and photo, automatic confirmation, deadline and real-time status.
Products
Industries: Local government Utilities and water companies
Book a 30-minute demo with one of our experts. No obligation, using your own example.