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Documents and processes
Digital Process Platform: e-registry, cases, documents, workflows and e-archive in one place – with AI OCR and compliance with administrative procedure law.
Problem
An item arrives by post, email or at the counter, is logged by hand, the case travels in a binder, and delivery notes are hunted through drawers. “Where is my case?” depends on who is in the office.
Deadlines and appeals are tracked in notebooks, the archive book is done once a year by hand, and auditors find no trail of who did what and when.
Solution
B-DOC carries a document the whole way: an item enters through any channel (counter, post, email, scanner, portal), is logged into a case with an automatic number and assigned to a clerk. A case has a clear lifecycle (draft → active → resolved → archived), and administrative cases follow procedure law: deadlines, appeals, second-instance decisions and administrative silence.
Documents are versioned, OCR-processed and signed with a qualified e-signature; acts are created from templates and dispatched with delivery notes. Workflows with e-forms guide decisions, the archivist gets the archive book, disposal and transfer to the State Archive, and every step stays in an immutable audit chain. GDPR tooling, end-to-end encryption and integrations with SAP, PERPER and LARIS are built in.
Modules
Intake from all channels, bulk logging, formal check, receipt book, registered mail.
Case list and kanban, automatic numbering, assignment, dispatch, merging, confidentiality.
First- and second-instance cases, appeals and deadlines, administrative silence, court review.
Versions, OCR and full-text search, PDF/A conversion, co-editing (OnlyOffice).
Acts from DOCX templates, qualified e-signature and seal, verification, dispatch with delivery note.
No-code workflows, “my steps”, branch decisions, delegation, deadlines, e-forms on steps.
Delivery note register, return receipt as proof of service, dispatch methods.
Archive book, loan slips, retention, disposal, transfer to the State Archive (BagIt).
Scanner service, recognition of document type, dates, amounts and partners, automatic metadata.
Ctrl+K quick search, full search with filters, export, favourites and recent activity.
Data encrypted end-to-end; encrypted files and messages to other institutions, with delivery confirmation.
SSO, Permission Center, immutable audit chain, GDPR: access and erasure, DPIA, ROPA, legal hold.
Periodic and BIRT reports, 37 codebooks, HR administration, e-invoices, SAP / PERPER / LARIS, API.
How it works
An item arrives from the counter, post, email or scanner; AI OCR reads the content and suggests a classification.
The case gets a number, classification and deadline and is forwarded to the unit and clerk.
A workflow guides steps and e-forms; the act is created from a template, digitally signed and dispatched with a delivery note or sent encrypted to another institution.
A resolved case goes to the archive, the archive book and, after retention, to disposal or transfer to the State Archive.
Screenshots
Cloud or on-premise
All B-ONE products run in the cloud or on your own infrastructure and are database-independent.
Administrative procedure law
Formal check, decisions, proof of service, appeals and deadlines
Office operations regulation
Statutory forms 1–29, archive book, regulation compliance check
GDPR / data protection
DPIA, ROPA, security of processing, erasure requests, legal hold
ISO 27001
Readiness check in the system; B-ONE is certified
E-archiving and PDF/A
Legal e-archiving, BagIt transfer to the State Archive
Qualified e-signature
Signature and seal of acts
End-to-end encryption
Data encrypted in transit and at rest; encrypted exchange between institutions
Immutable audit chain
Who did what and when, case forensics, data lineage
Customers
In government, B-DOC is used by the Ministry of the Interior, the State Prosecution, the Judicial Council, the Revenue and Customs Administration, the Personal Data Protection Agency, the Anti-Corruption Agency and other bodies, alongside municipalities, institutes and EPCG. The Sport Vision group uses B-DOC in 12 countries: Serbia, Bulgaria, Romania, Croatia, Bosnia and Herzegovina, Albania, Montenegro, Greece, North Macedonia, Slovenia, Slovakia and Czechia.
A regional retail group (Nike, Buzz, Sport Time) unified documentation and approval processes from 12 countries in B-DOC.
Kotor uses LARIS for local revenues, B-DOC for the registry and cases, Sistem 48 for citizen reports and PERPER for fiscalization.
The Agency for Prevention of Corruption handles whistleblower reports, conflicts of interest, asset declarations, party financing and proceedings in one purpose-built system.
Questions and answers
Yes. Intake, logging, dispatch, delivery notes, receipt and archive books are kept in the system and statutory forms (1–29) are generated automatically. Paper remains only where the law requires it.
Document type (invoice, contract, request, delivery note…), reference number, sender/partner, date and amount. A case is created, metadata filled and a process started automatically. OCR accuracy is 99.5%.
Yes. Workflows and e-forms are defined in administration, started on a case, and clerks work through “my steps”. Changing a flow does not alter existing procedures.
With a qualified electronic signature and electronic seal directly from the system; the act is then dispatched with a delivery note and the return receipt is recorded as proof of service.
Yes. Documents are stored as PDF/A, an archive book, retention periods and committee-based disposal are kept, and transfer to the State Archive is done in BagIt format. Every action is in an immutable audit chain.
Yes – it is used in 14 countries; the interface is in Montenegrin and English, and Sport Vision runs it in 12 countries of the region on a single platform.
Yes. Institution profile, names and labels, document classes, dynamic forms and roles are customised without code, and there is a B2B partnership programme for rebranding and resale.
B-DOC enables inter-institutional sending of encrypted files and messages: a document is encrypted end-to-end, the other institution receives it directly into its registry with a delivery confirmation, without email or paper. Every transfer is recorded in the audit chain.
In a cloud operated by B-ONE under ISO 27001 procedures or on your own infrastructure (on-premise). The system is database-independent.
Solutions
A bundle for municipalities: LARIS + B-DOC + Sistem 48 + PERPER. One partner for all departments, from the counter to the mayor’s office.
Cases are logged digitally, move through departments along a defined flow and are archived in line with the law. Any document is found in seconds.
B-DOC recognises supplier, number, date and amount, creates a case, routes it for approval and sends it to the ERP for posting.
Obsidian at the Agency for Prevention of Corruption: seven statutory mandates, one platform.
B-ONE HelpDesk: tickets, SLA, knowledge base and client portal for banks, retail chains, hotels and IT teams.
Products
A web ERP with finance, payroll and HR, procurement, manufacturing and fiscalization – in the cloud or on-premise.
A digital platform for processing documents and information in anti-corruption procedures.
An integrated system for an institution: ERP, BI, budgeting, CRM, CMS, procurement and event management.
Local revenue administration software for municipalities – from property tax to leases and fees.
Industries: Local government Government, judiciary and agencies Banks and microfinance Business: retail, construction and services Energy Healthcare Utilities and water companies
Book a 30-minute demo with one of our experts. No obligation, using your own example.